Addison P. Ragan, PharmD (addison.holder@va.gov), is the pharmacy program manager for the Department of Veterans Affairs (VA) National Clinical Resource Hub (CRH), the nation's largest integrated telehealth network. Established in 2020, the CRH uses an enterprise-wide hub-and-spoke telehealth model to expand Veteran access to care in underserved regions. Ragan champions the clinical pharmacist's role within this network, optimizing virtual team-based care across ambulatory practices and pioneering advanced practice models in which pharmacists virtually bridge prescriber gaps in psychiatry, pain management, and primary care. She is actively implementing ambient AI dictation and leveraging patient-generated health data to inform clinical decision-making. She has also led VA efforts to integrate interdisciplinary health professional trainees, including pharmacy residents and students, in this telehealth network. Ragan earned her PharmD from Auburn University Harrison School of Pharmacy and began her VA career as a primary care clinical pharmacist, where she established medication management clinics. She later served as associate chief of clinical pharmacy for the Central Alabama Veterans Healthcare System, advancing clinical pharmacy practice across mental health, cardiology, pain, infectious disease, and data analytics. Among her proudest accomplishments is founding a PGY1 pharmacy residency program, ensuring clinical pharmacy services flourished in a difficult-to-recruit region. She subsequently managed a regional virtual Academic Detailing Team, demonstrating the impact of pharmacist-to-provider outreach on system-wide evidence-based prescribing. Ragan is an active contributor to ASHP educational sessions and publications. She served as an inaugural member of the Section of Digital and Telehealth Practitioners Executive Committee and is currently serving as director-at-large.
Meet Addison P. Ragan
Our profession is at a crossroads — the decisions we make in the next few years will define pharmacy's role in healthcare for decades to come. Digital and telehealth technologies are no longer emerging tools; they are the infrastructure of modern care delivery. As chair of the Section of Digital and Telehealth Practitioners, I am committed to ensuring pharmacists don't just adopt these technologies — we shape them. The pharmacist's enduring superpower is forging genuine connections with patients. We have all witnessed the moment a patient says, "you're the first person who truly listened to me." My vision: technology should expand access and enable personalized care — amplifying that connection, never replacing it. Telehealth has proven its power to reach underserved patients. Patient-generated health data and ambient AI are reducing burden and deepening engagement. We are now entering the next frontier: agentic AI and automation, shifting energy from transactional tasks to high-value clinical decision-making and patient advocacy. Pharmacists who thrive will direct, evaluate, and collaborate with AI. As pharmacy leader of the largest integrated telehealth network in the nation, I have seen how bold leadership accelerates this transformation. Helping lay the foundation for this Section has deepened my conviction: ASHP is uniquely positioned to set the national agenda for pharmacy's digital future. As chair, I will bring an ambitious strategic vision, equipping members to lead in an AI-enabled environment, addressing workforce challenges and health equity gaps, and ensuring the pharmacist's voice is central to every digital health conversation.