Jennifer G. Reiter, PharmD, MBA, BCACP (jreiter1@iuhealth.org), is the pharmacy director for ambulatory care and population health services at Indiana University Health. Reiter received her Doctor of Pharmacy degree from Purdue University College of Pharmacy and her Master in Business Administration in Healthcare from New England College after completion of the ASHP Foundation Pharmacy Leadership Academy (PLA). Reiter works to develop collaborative drug therapy management practices in ambulatory sites across Indiana as well as develop programs impacting value-based contracts. She is passionate about developing innovative and sustainable patient care models. Reiter has been an active member of ASHP since 2008, serving on the Section of Ambulatory Care Practitioners (SACP) advisory group on Compensation and Practice Sustainability for six years, holding the role of chair and vice chair. In 2025-26, she served as vice chair for the newly formed SACP advisory group on Population Health. She has also contributed to numerous ASHP educational efforts, including serving as presentation faculty at both the ASHP Midyear Clinical Meeting and ASHP Pharmacy Futures, as well as speaking on ASHP webinars and podcasts. Other contributions include providing educational content for ASHP’s Billing & Reimbursement for Patient Care Clinical Services, Telehealth, and Quality Improvement for HealthCare Professionals certificate programs. Reiter is also active in the Indiana Pharmacy Association Legislative and Regulatory Council, advocating for payment parity and other important pharmacy legislation at the state level. She also has the privilege of serving as faculty in the ASHP Foundation PLA, educating pharmacy leaders on the need for transformational change and innovation in practice.
Meet Jennifer G. Reiter
As the healthcare environment continues to change—from sites of care to artificial intelligence use to payment models and beyond—pharmacy has an exciting opportunity to expand existing models and create new ones. To realize that potential, we must invest in deliberate workforce development: training, credentialing, and leadership pathways that support ambulatory practice growth and sustainability. In particular, building and standardizing technician roles (e.g., access/navigation, prior authorizations, refill support, adherence outreach, population health registries, and data/quality workflows) will extend pharmacist capacity and improve patient experience. Ambulatory pharmacy has been one of the fastest-growing areas of clinical practice across the continuum of care, and ASHP has been at the forefront of providing needed education and forums for knowledge exchange. ASHP’s vision for the Section of Ambulatory Care Practitioners states, “every patient can receive care needed from an ambulatory care pharmacist as part of their healthcare team,” and the section equips health-system leaders and frontline team members with practical resources to act on this vision. Becoming an active member in the section has provided me with irreplaceable knowledge, opportunity, and connections. I have been able to support new and growing ambulatory practitioners while learning from those who have paved the way. I look forward to continuing to grow my role in ASHP to support members and the profession as we navigate an evolving healthcare landscape. It would be an honor to serve as director at large for the Section of Ambulatory Care Practitioners.