Clinical Workflow Integration

Define how telehealth encounters are incorporated into existing clinical workflows to ensure consistency, efficiency, and continuity of care.

Workflow Design and Integration

• Define which pharmacist services are appropriate for telehealth delivery
• Identify where telehealth encounters fit within existing clinical workflows
• Establish criteria for telehealth vs in-person escalation

Pre-visit Workflow

• Define process for identifying and scheduling telehealth visits
• Establish pre-visit chart review and clinical preparation requirements
• Assign roles and responsibilities for pre-visit activities
• Standardize telehealth visit documentation templates

During-visit Workflow

• Define standard flow for telehealth pharmacist encounters
• Establish procedures for patient identity verification and visit initiation
• Define clinical assessment and intervention steps specific to virtual visits
• Establish real-time documentation and provider communication expectations

Post-visit Workflow

• Define documentation completion and encounter closure process
• Establish follow-up and care coordination workflows
• Standardize post-visit communication to providers and care teams

Staff Training and Adoption

• Train pharmacists and support staff on telehealth-specific workflows
• Provide guidance on workflow differences between virtual and in-person care
• Establish support resources for workflow questions and issues