Telehealth Implementation Framework

This resource provides a framework for developing, implementing, and scaling telehealth services in pharmacy practice. The following sections outline essential components and considerations to support the successful implementation and expansion of telehealth services.

• Pharmacy Telehealth Services Needs Assessment: Assess organizational priorities, patient needs, existing services, and care gaps to identify opportunities for implementing and expanding telehealth services.
• Technology Infrastructure: Select and maintain user-friendly and interoperable telehealth technologies that integrate with existing systems, support clinical workflows, and ensure reliable service delivery for patients and care teams.
• Legal and Regulatory Compliance: Navigate state and federal telehealth requirements, licensure considerations, privacy regulations, and documentation standards to ensure compliant telehealth practice.
• Data Management and Security: Protect patient information through secure technologies, strong governance practices, and compliance with privacy and cybersecurity requirements.
• Clinical Workflow Integration: Design and integrate telehealth processes into existing pharmacy workflows to support coordinated care across all stages of the encounter.
• Patient Engagement and Accessibility: Educate patients, address technology barriers, and ensure services are accessible and patient centered.
• Service Quality and Clinical Standards: Develop protocols, monitor performance, and implement continuous quality improvement processes to ensure quality of services
• Billing and Reimbursement: Establish sustainable services by implementing compliant billing processes, understanding coverage requirements, and optimizing reimbursement opportunities.

Acknowledgements

Thank you to the following members for their contributions to the development of this resource.